Terms of Service

PillowMallow – Terms of Service

Last updated: 14 Nov

Welcome to PillowMallow!
By accessing or purchasing from [https://www.pillowmallow.com
] (“the Site”, “we”, “our”, or “us”), you agree to comply with the following Terms of Service.
Please read them carefully before using our website.

1. Overview

These Terms of Service apply to all users of the Site, including customers, visitors, and content contributors.
By visiting our store and/or purchasing something from us, you agree to be bound by these Terms.

We reserve the right to update or change these Terms at any time by posting an updated version on this page.
Your continued use of the Site after any change constitutes your acceptance of the new Terms.

2. Our Products

PillowMallow specializes in digital crochet patterns and handmade-inspired downloadable content.
All products are delivered digitally — no physical items will be shipped.

Each pattern is protected by copyright and is intended for personal, non-commercial use only, unless otherwise stated.

3. Use of Our Patterns

When you purchase a crochet pattern from PillowMallow, you receive a non-transferable, non-exclusive license to download and use it for your personal projects.

You may not:

Resell, distribute, or share the digital files;

Upload the pattern to any website or file-sharing platform;

Claim the pattern or design as your own;

Use our designs for mass production or commercial resale without written permission.

You may:

Use the pattern to make finished handmade items for personal use or small-scale sales (e.g., craft fairs, Etsy), provided you credit PillowMallow as the designer.

4. Prices and Payments

All prices are listed in [USD/EUR, depending on your store settings] and may be updated without notice.
We use secure payment gateways such as Shopify Payments, Stripe, and PayPal.
By completing a purchase, you authorize PillowMallow to charge your selected payment method for the total amount.

5. Digital Product Delivery

Once your payment is confirmed, you will receive:

An order confirmation email, and

A download link for your digital pattern(s).

If you experience issues downloading your files, please contact us at support@pillowmallow.com
.

6. Refund Policy

Because our products are digital downloads, all sales are final.
We do not offer refunds or exchanges once the files have been sent, except in cases of:

Duplicate purchases, or

Technical errors preventing access to your files.

If you encounter a problem, please reach out to contact@oplena.com,
and we’ll do our best to assist.

7. Intellectual Property Rights

All content on the Site — including logos, patterns, images, text, and design — is the intellectual property of PillowMallow or its licensors.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without our express written permission.

8. User Comments and Submissions

If you send comments, reviews, or creative ideas (collectively “submissions”), you grant us the right to use, edit, publish, and display them, without restriction or compensation, in connection with promoting our brand.

We may, but are not obligated to, monitor and remove content we consider unlawful, offensive, or violating these Terms.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy
.
By using the Site, you consent to our collection and use of information as described there.

10. Limitation of Liability

PillowMallow shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

The use or inability to use our products or website;

Any errors or inaccuracies in content;

Unauthorized access to your data.

Our total liability will not exceed the amount you paid for the product.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Your Country/Region].
Any disputes will be handled by the competent courts in that jurisdiction.

12. Contact Information

Questions about the Terms of Service should be sent to:
📧 support@oplena.com

🌐 https://www.pillowmallow.com