Refund Policy

Refund Policy – Digital Products

Digital Downloads

All our crochet patterns are digital files.
Once the purchase is completed and the download link is sent, refunds and exchanges are not possible, as the product is immediately accessible.

File Issues

If your file is corrupted or cannot be opened, please contact us — we will resend the file.
Contact us at: contact@oplena.com

Customer Support

If you have any questions before buying, feel free to message us — we’re here to help!

Thank you for your understanding. Happy crocheting! 🧶✨